Last modified on: April 29, 2025

Article 1 – Definitions
1.1. General Terms and Conditions: the present general terms and conditions.
1.2. WashDrone: established at Heulweg 27, 2288 GN Rijswijk, registered with the Chamber of Commerce under number 84188952, also to be found at www.washdrone.nl.
1.3. Services: the services offered and delivered by WashDrone.
1.4. Products: all products and materials supplied by WashDrone.
1.5. Agreement: the agreement between WashDrone and the client regarding the delivery of services and/or products.
1.6. Client: any natural or legal person who enters into an agreement with WashDrone.
1.7. Parties: WashDrone and the client jointly.

Article 2 – Applicability
2.1. These general terms and conditions are applicable to all offers, agreements and deliveries of services and products by WashDrone.
2.2. Deviations from these terms and conditions are only valid if agreed in writing between the parties.
2.3. Any purchase or other terms and conditions of the client are expressly excluded.

Article 3 – Quotes and Agreements
3.1. All quotations and offers made by WashDrone are without obligation and are valid for 30 days, unless otherwise stated.
3.2. An agreement is established at the moment the client accepts an offer made by WashDrone in writing or otherwise agrees to perform the services.
3.3. If an offer is accepted verbally, the agreement is only binding after written confirmation by WashDrone.

Article 4 – Execution of Services
4.1. WashDrone will execute the agreement to the best of its knowledge and ability and strive for optimal quality of service.
4.2. The client shall ensure that all necessary information is provided to WashDrone in a timely and complete manner.
4.3 The client is responsible for correctly closing all facade parts, including windows, vents and other openings. WashDrone cannot be held liable for damages resulting from shortcomings from the client.
4.4. The client is responsible for clearing the premises and providing safe access to the object to be cleaned. WashDrone cannot be held liable for delays due to site obstructions.
4.5. Performance of services is subject to weather conditions and legal regulations. WashDrone reserves the right to postpone or cancel services if circumstances require it.
4.6. If necessary for the execution of the agreement, WashDrone may engage third parties.

Article 5 – Prices and Payment
5.1. All prices are exclusive of VAT and other levies, unless otherwise indicated.
5.2. Payment must be made within 14 days of the invoice date, unless otherwise agreed.
5.3. If payment is not made, the client is legally in default and collection costs will be charged.

Article 6 – Liability and Quality Guarantee
6.1. WashDrone is only liable for direct damage that is demonstrably caused by intent or gross negligence.
6.2. WashDrone is not liable for indirect damages, such as consequential damages, lost profits or trading losses.
6.3. WashDrone guarantees that the services provided will be performed according to the agreed specifications and quality standards. Any complaints about the quality of the cleaning services performed must be reported in writing within 24 hours of performance, giving WashDrone the opportunity to rectify any defects.
6.4. WashDrone shall not be liable for damages resulting from pre-existing soiling, aging or defects on the cleaned surface.
6.5. Cleaning services are a snapshot in time. WashDrone is not responsible for post-service contamination caused by weather conditions, animals or other external factors.

Article 7 – Force Majeure
7.1. In case of force majeure, WashDrone has the right to suspend or dissolve the execution of the agreement without the client being entitled to compensation.
7.2. Force majeure includes weather conditions, failures in third party systems, strikes and government measures.

Article 8 – Termination of the Agreement
8.1. The agreement may be terminated by either party in writing, subject to 3 months’ notice, unless otherwise agreed.
8.2. Cancellations must be notified at least 48 hours in advance. In case of later cancellation, WashDrone may charge the cost of the scheduled work.
8.3. WashDrone reserves the right to refuse a job on site if there are unsafe conditions or unforeseen technical problems.
8.4. WashDrone reserves the right to terminate the contract immediately if the client fails to fulfill its obligations.

Article 9 – Intellectual Property Rights
9.1. All intellectual property rights relating to materials, software and services provided by WashDrone shall remain the property of WashDrone.
9.2. Without WashDrone’s prior written consent, the client may not use these materials beyond the agreed purpose.

Article 10 – Privacy and Data Protection
10.1. WashDrone processes personal data in accordance with applicable laws and regulations.
10.2. For more information on how WashDrone handles personal data, please refer to our privacy statement.

Article 11 – Applicable law and disputes
11.1. Dutch law applies to all agreements with WashDrone.
11.2. Disputes will be submitted exclusively to the competent court in the district where WashDrone is established.

Contact details
WashDrone
Heulweg 27
2288 GN Rijswijk
info@washdrone.nl
085-008 46 40
www.washdrone.nl